Refund and returns policy

Changed your mind

You can return an unused item in its original condition within 30 days of delivery for a full refund of the item price.

Return postage is paid by you. Contact us with your order number to start a return — we'll reply with the return address and instructions. Returns sent without contacting us first can't be matched to an order.

Faulty, damaged or wrong items

If your item arrives faulty, damaged, not as described, or it isn't what you ordered, tell us within 30 days of delivery with your order number and a photo. We'll send a replacement or give you a full refund, including shipping — you won't need to send it back.

Orders that don't arrive

If your order hasn't arrived by the end of the delivery estimate on our shipping policy, contact us and we'll send a replacement or give you a full refund.

Cancellations

You can cancel free of charge at any time until your order ships. Contact us with your order number. Once it has shipped, the returns rules above apply.

Refunds

Refunds go back to your original payment method within 10 business days of our approving them. Your bank may take a few more days to show it.

Customers in Australia

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Customers in New Zealand

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

Customers in Canada

Nothing in this policy limits the rights you have under the consumer protection law of your province or territory, including the right to cancel an internet purchase.

Customers in the United States

Nothing in this policy limits the rights you have under the law of your state.